In-Person Customer Engagement Platform

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In-Person Customer Engagement Platform

Inspired by a conversation on:

The SaaS Revolution Show

The SaaS Revolution Show

From Outreach to Paid: Manny Medina on AI agents, SaaS monetisation, and building for the future

Host: Alex Theuma

Timestamp: 00:26:49 - 00:27:41

Listen to Episode • View Podcast • All Ideas from The SaaS Revolution Show

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Feather Flow

Direct Quote

"I think customer in-person meetings are the most valuable thing that you can do."

Market Gap

Remote engagement lacks the depth of in-person interaction.

In a world increasingly dominated by remote work and digital communication, many businesses find it challenging to build strong relationships with their customers. While online meetings are efficient, they often lack the personal touch and depth of understanding that in-person interactions provide. This gap can lead to misunderstandings, reduced customer loyalty, and missed opportunities for upselling or cross-selling. Companies need a solution that facilitates meaningful in-person engagements, enhancing the overall customer experience and strengthening business relationships.

Summary

The proposed platform would focus on facilitating in-person customer engagements for businesses, offering tools to manage and schedule meetings, track interactions, and gather feedback. The goal is to bridge the gap created by remote engagements, ensuring that companies can maintain strong relationships with their clients through face-to-face interactions. This platform would target SaaS companies and other businesses looking to enhance their customer relationship management by emphasizing the importance of personal engagement. Specific features could include travel coordination, meeting agenda preparation, and follow-up surveys to maximize the value of in-person meetings.

Categorization

Business Model
Service
Target Founder
Generalist
Difficulty
Medium
Time to Revenue
3-6 months
Initial Investment
$1,000-$10,000

Potential MRR (18-24 months)

Conservative
$2,000 - $4,000 MRR
Moderate (Most Likely)
$10,000 - $15,000 MRR
Optimistic
$20,000 - $35,000 MRR

* Estimates assume solo founder/bootstrap scenario with competent execution

Scores

Clarity
8/10
Novelty
7/10
Feasibility
7/10
Market Potential
8/10
Evidence
7/10
Overall
7/10
Found on October 9, 2025 • Analyzed on October 9, 2025 1:48 AM

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How should I validate this service idea before building it?

2:34 PM

Great question! For a service idea like this, I'd recommend starting with these validation steps:

  1. Customer interviews: Talk to Generalist to understand their pain points
  2. MVP approach: Build a simple landing page to test demand
  3. Competitor analysis: Research existing solutions and identify gaps

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Yes, and what about the technical implementation? Should I build this myself or hire a team?

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