Customer Feedback Survey Platform

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Customer Feedback Survey Platform

Inspired by a conversation on:

The Amy Porterfield Show

The Amy Porterfield Show

The Forgotten Funnel: Increase Customer Value Without Selling More

Host: Amy Porterfield

Timestamp: 00:31:19 - 00:31:47

Listen to Episode • View Podcast • All Ideas from The Amy Porterfield Show

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Feather Flow

Direct Quote

"Conduct surveys... How likely are you to recommend this course or membership site?"

Market Gap

Businesses lack structured methods to gather customer feedback effectively.

Understanding customer satisfaction is crucial for businesses, especially those that are subscription-based or offer online courses. However, many businesses fail to gather actionable feedback from their customers on a regular basis. Without structured methods for collecting feedback, businesses miss out on valuable insights that could inform product improvements and customer service strategies. Many entrepreneurs rely on informal feedback, which may not accurately reflect the broader customer base's sentiments. This gap can lead to misunderstandings about customer needs and hinder growth, particularly in competitive markets.

Summary

A platform that automates the process of gathering customer feedback through structured surveys can be a game-changer for businesses looking to enhance their service offerings. This tool would enable businesses to send tailored surveys to customers at key points in their journey, allowing them to gauge satisfaction and areas for improvement. By using a simple 1-10 scale, businesses can easily quantify customer sentiment and identify trends over time. The platform could also include features for analyzing responses and generating reports, making it easier for businesses to act on the feedback received. This proactive approach to customer engagement fosters loyalty and can significantly reduce churn by ensuring that customers feel heard and valued.

Categorization

Business Model
SaaS
Target Founder
Technical
Difficulty
Medium
Time to Revenue
3-6 months
Initial Investment
$1,000-$10,000

Potential MRR (18-24 months)

Conservative
$1,500 - $3,000 MRR
Moderate (Most Likely)
$5,000 - $10,000 MRR
Optimistic
$15,000 - $30,000 MRR

* Estimates assume solo founder/bootstrap scenario with competent execution

Scores

Clarity
9/10
Novelty
6/10
Feasibility
7/10
Market Potential
8/10
Evidence
7/10
Overall
7/10
Found on October 1, 2025 • Analyzed on October 1, 2025 6:51 AM

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How should I validate this saas idea before building it?

2:34 PM

Great question! For a saas idea like this, I'd recommend starting with these validation steps:

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