Customer-Centric Leadership Training Program
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Customer-Centric Leadership Training Program

Inspired by a conversation on:

Lead the Team

Lead the Team

I Used One Number Transform My Entire Company (Amy Martin, TruWest CMO)

Host: Ben Fanning

Timestamp: 00:06:36 - 00:07:05

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Feather Flow

Direct Quote

"If your customer is not at the core of every leadership conversation you're having... you have misalignment across the board."

Summary

The 'Customer-Centric Leadership Training Program' is designed to educate leaders on the importance of centering customer feedback and insights in strategic decision-making. This program could be offered as an online course or workshop series that incorporates case studies, role-playing scenarios, and expert interviews. The goal is to shift the mindset of executives, making them aware of how customer-centric leadership can drive business growth and alignment across departments. The program would target C-suite executives and middle managers in industries facing significant competition or customer retention challenges. Specific tactics could include interactive webinars and collaborative exercises that facilitate real-time feedback from participants about their current practices.

Categorization

Business Model
Service
Target Founder
Subject Matter Expert
Difficulty
Medium
Time to Revenue
1-3 months
Initial Investment
$100-$1,000

Scores

Clarity
8/10
Novelty
8/10
Feasibility
7/10
Market Potential
7/10
Evidence
7/10
Overall
7/10
Found on August 25, 2025 • Analyzed on August 25, 2025 6:37 PM

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How should I validate this service idea before building it?

2:34 PM

Great question! For a service idea like this, I'd recommend starting with these validation steps:

  1. Customer interviews: Talk to Subject Matter Expert to understand their pain points
  2. MVP approach: Build a simple landing page to test demand
  3. Competitor analysis: Research existing solutions and identify gaps

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2:35 PM

Yes, and what about the technical implementation? Should I build this myself or hire a team?

2:36 PM

Based on your idea's complexity and 1-3 months, here's my recommendation:

Technical Strategy:

  • Start with no-code tools for rapid prototyping
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2:37 PM

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