Customer Feedback and Survey Tool

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Customer Feedback and Survey Tool

Inspired by a conversation on:

The $100 MBA Show

The $100 MBA Show

MBA2677 Extended Interview: The Million-Dollar Mindset: How David Royce Got Rich Ditching Passion for Problems

Host: Omar Zenhom

Timestamp: 00:35:11 - 00:36:07

Listen to Episode • View Podcast • All Ideas from The $100 MBA Show

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Direct Quote

"We would do surveys with all of our customers. We'd ask them, what else can we do?"

Market Gap

Businesses struggle to gather actionable customer feedback.

Many businesses fail to effectively gather and analyze customer feedback, resulting in missed opportunities for improvement and growth. While some companies may conduct surveys, they often lack the tools or systems to streamline this process and draw actionable insights. Without a clear understanding of customer needs and preferences, businesses can struggle to innovate and adapt their offerings, leading to stagnation. A dedicated customer feedback and survey tool can help organizations easily collect, analyze, and act upon customer insights, creating a more responsive and customer-centric business model.

Summary

This business idea involves creating a customer feedback and survey tool that enables businesses to collect, analyze, and act on customer insights efficiently. The platform would offer customizable survey templates, real-time analytics, and reporting features that help businesses understand customer preferences and identify pain points. By leveraging feedback, companies can make informed decisions that enhance their products and services while fostering customer loyalty. This concept is inspired by David Royce's practice of regularly surveying customers to improve service offerings and meet evolving demands.

Categorization

Business Model
SaaS
Target Founder
Technical
Difficulty
High
Time to Revenue
6-12 months
Initial Investment
$10,000+

Potential MRR (18-24 months)

Conservative
$5,000 - $10,000 MRR
Moderate (Most Likely)
$15,000 - $30,000 MRR
Optimistic
$40,000 - $80,000 MRR

* Estimates assume solo founder/bootstrap scenario with competent execution

Scores

Clarity
9/10
Novelty
7/10
Feasibility
6/10
Market Potential
8/10
Evidence
7/10
Overall
7/10
Found on September 15, 2025 • Analyzed on September 15, 2025 6:12 AM

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How should I validate this saas idea before building it?

2:34 PM

Great question! For a saas idea like this, I'd recommend starting with these validation steps:

  1. Customer interviews: Talk to Technical to understand their pain points
  2. MVP approach: Build a simple landing page to test demand
  3. Competitor analysis: Research existing solutions and identify gaps

Would you like me to help you create a specific validation plan for your high difficulty idea?

2:35 PM

Yes, and what about the technical implementation? Should I build this myself or hire a team?

2:36 PM

Based on your idea's complexity and 6-12 months, here's my recommendation:

Technical Strategy:

  • Start with no-code tools for rapid prototyping
  • Consider your technical background and available $10,000+
  • Plan for scalability from day one

I can help you create a detailed technical roadmap and resource allocation plan...

2:37 PM

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