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Showing ideas from: Two Blokes Talking Tech (Trevor Long and Stephen Fenech)
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Customer-Centric Telco Communication Strategy
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The Optus CEO emphasizes the importance of improving customer communication, especially following incidents like data breaches. A potential business idea could involve creating a customer-centric communication platform specifically for telecommunications companies that focuses on real-time updates and personalized interactions during crises. This platform would utilize AI to analyze customer data and automate communications, ensuring that customers receive timely and relevant information about their services. The target audience for this product would be telecommunications companies looking to enhance customer loyalty and trust, particularly in challenging situations. Implementation could involve developing a SaaS platform that integrates with existing customer databases and communication channels.
5G Connectivity Bundling for Diverse Customers
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The episode discusses the need for telecommunications companies to diversify their product offerings to attract various customer segments. A viable business idea would be to create a platform that enables smaller telecom providers to bundle their services with 5G connectivity tailored to different customer needs, such as budget-conscious consumers or businesses requiring higher data speeds. This could involve building a marketplace that connects these providers with potential users, allowing them to easily compare and select the best plans suited for their needs. This platform would target both consumers and small businesses looking for tailored telecom solutions, thus addressing the current market gap.
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