SMS-Based Customer Engagement Agent
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SMS-Based Customer Engagement Agent

Inspired by a conversation on:

The Sales Evangelist

The Sales Evangelist

The AI + SMS Hack That Skyrockets Appointment Booking | Chris Brisson - 1928

Host: Donald C. Kelly

Timestamp: 19:00 - 21:00

Listen to Episode • View Podcast • All Ideas from The Sales Evangelist

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Feather Flow

Direct Quote

"You can add an agent on top of it to engage, have a conversation, but you can capture an email."

Summary

This business idea revolves around an SMS-Based Customer Engagement Agent that communicates with leads or customers in real-time. This AI agent can answer questions, provide information about products or services, and assist in capturing essential customer details such as email, name, and inquiries. This tool would be particularly useful for businesses that experience high volumes of customer inquiries but lack the manpower to respond immediately. Implementing such an agent can drastically reduce the wait time for customer responses, enhancing customer satisfaction and increasing the likelihood of conversions. The target market consists of e-commerce businesses, service providers, and any company that relies heavily on customer interaction via SMS. The implementation can be achieved by integrating existing SMS services with AI capabilities to automate responses and gather customer data effectively.

Categorization

Business Model
SaaS
Target Founder
Technical
Difficulty
Medium
Time to Revenue
1-3 months
Initial Investment
< $1,000

Scores

Clarity
9/10
Novelty
8/10
Feasibility
8/10
Market Potential
8/10
Evidence
7/10
Overall
8/10
Found on August 29, 2025 • Analyzed on August 29, 2025 10:21 AM

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How should I validate this saas idea before building it?

2:34 PM

Great question! For a saas idea like this, I'd recommend starting with these validation steps:

  1. Customer interviews: Talk to Technical to understand their pain points
  2. MVP approach: Build a simple landing page to test demand
  3. Competitor analysis: Research existing solutions and identify gaps

Would you like me to help you create a specific validation plan for your medium difficulty idea?

2:35 PM

Yes, and what about the technical implementation? Should I build this myself or hire a team?

2:36 PM

Based on your idea's complexity and 1-3 months, here's my recommendation:

Technical Strategy:

  • Start with no-code tools for rapid prototyping
  • Consider your technical background and available < $1,000
  • Plan for scalability from day one

I can help you create a detailed technical roadmap and resource allocation plan...

2:37 PM

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